2. Rearrange the steps for dealing with verbal customer complaints in the correct order so that each step follows the previous one in a logical order. 2.1 A Solve the problem immediately. 2.2 B Listen carefully to what the customer has to say, and let him/her finish. 2.3 C Offer the customer something for example an upgrade, a free product, extra discounts, full refunds, etc. 2.4 D Ask questions in a caring and concerned manner. 2.5 E Apologize without blaming. (1 x 5)​