The logistics of moving packages around the world is essential to the economy of the world. Major players like Amazon and FedEx have embraced various information systems to achieve their objectives of moving packages quickly from stores and warehouses to the consumer.



Examine the different application of information systems used by both companies as it relates to managing the following :

1. Supply Chain Management

2. Customer Relationship management

3. Customer and logistics data

4. Decision Making

5. Knowledge retention



In conclusion, explain how each company uses their information systems to offer a distinctly different experience to their customers and most importantly provide them with a sustainable competitive advantage.


Subjuect:Foundation of Information systems