match each concept with its best description by entering its letter a through e in the blank. 1. just-in-time manufacturing 2. continuous improvement 3. customer orientation 4. total quality management 5. triple bottom line qs 14-14 direct materials used c5 qs 14-15 raw materials inventory management a1 qs 14-16 direct materials used c5 qs 14-17 raw materials inventory management a1a. focuses on quality throughout the production process. b. flexible product designs can be modified to accommodate customer choices. c. every manager and employee constantly looks for ways to improve company operations. d. reports on financial, social, and environmental performance. e. inventory is acquired or produced only as needed