business would rather settle disputes with customers out of court for all except which of the following reasons?a.litigation is costly.b.juries are likely more sympathetic to plaintiffs than to large corporate defendants.c.trials are bad for the public image of the business.d.businesses can better afford to pay attorneys.24a neutral third party who is hired to help parties work through their problems and arrive at a mutually acceptable solution is .a.an arbitratorb.a mediatorc.a negotiatord.an agent