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The members of a team you are leading have very specific responsibilities that do not overlap, Occasionally a team
member is pulled away briefly to handle other company functions, delaying your team's work because that team
member's tasks cannot be completed. Your team members have in the past expressed reservations about being
cross-trained on each other's responsibilities.
What would you do?
Attempt to set more flexible deadlines for your team's projects so that delays can be
accommodated.
Use temporary workers to fill in for team members when they are pulled away to handle other
company functions.
Implement a program to train the team across job responsibilities, indicating that the needs of
the team outweigh team member's reservations,
Explain to your team the benefits for both the group and their own careers of building a diverse
range of job skills.
Work with management to create an incentive program that would promote cross-training
across job responsibilities.