Identify a true statement about channel selection.
a)
Before choosing a communication channel, it should be determined whether a permanent record of a
message is needed or if a temporary form would suffice.
b)
Personal interaction cannot replace written communication, printed or online, which is essential in today's
team-based work environments.
An electronic communication tool is appropriate for communicating bad-news messages in sensitive
situations.
d) If a message is straightforward and informative, a technological communication channel is inappropriate.
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