Persuasive requests are reasonable, ethical, and logical arguments that overcome anticipated resistance. Persuasive requests include making a persuasive claim, asking a favor, requesting information, and persuading within an organization.
Read the scenario about making a claim, and then complete the sentence.
You ordered a blue tablecloth to go with your dishes. When you opened the box from the Kitchen Company, you discovered that the tablecloth you received is red.
To get the company to exchange the tablecloth, you need a message.
Read the scenario about asking for a favor. Keep in mind that using an inductive approach is more likely to gain cooperation than using a deductive approach. After reading the scenario, answer the corresponding question.
You want to buy a large armoire for your office, so you search online at a furniture store where you have been a loyal customer for years. You find a coupon online for 25 percent off. Unfortunately, it expired yesterday. You want the furniture company to honor the coupon even though it is a day late.
How should you begin your message to persuade the furniture company?
Explaining what a good customer you have been in the past
Asking if the coupon will be good a day late
Telling the salesperson how desperately you need the armoire
The majority of internal messages are routine in nature; however, there are situations in every organization that require persuasion. The first part of your message should When you are persuading within an organization, to the receiver will help build interest in your idea.
Consider the scenario about persuading within an organization. Remember that even internal persuasion requires the sender to provide motivations and benefits to the receiver. Then, answer the corresponding question.
You own a restaurant that is losing about $200 a day in free food given to friends by your workers. You will be installing a security system that monitors the main public areas of the restaurant. You will also begin tracking each order written and sent to the kitchen. You write a memo about this important topic, hoping to persuade employees to change their behavior.
Which approach will help you motivate your employees? Check all that apply.
Assume that the losses are due to two employees who should be fired.
Lecture your workers on being thieves.
Detail the huge negative effect the current practice has had on the employees’ wages.
Explain the benefits of the new system, including the chance to reward good workers.