In this discussion scenario, you have been recently promoted to an entry-level management position after serving in a customer service support role for 2 years at ABC Company. In this role, you are responsible for supervising staff who were previously your peers.
ABC Company has started to experience a downturn in market share this last year. You are facing some tough decisions in the future related to your employees, including training, motivation, and employee reductions. You have been asked to present to the Executive Team to argue the value of your team’s role in the company. What is it you would say to the Executive Team in your 150-200-word response?
