Which of the following statements is true of text messaging?
1. It is a refinement of computer instant messaging.
2. It puts less premium on conciseness than email.
3. It cannot be used for business purposes.
In a bad-news message, placing the refusal in the first sentence can be justified if the message:
1. addresses a significant matter.
2. is a response to legal and ethical requests.
3. is intended to demonstrate the sender's authority.
Unlike routine claims, persuasive claims.
1. do not begin by asking for an adjustment
2. do not require logical arguments
3. use a deductive sequence