Please follow the link below to access the video to listen to the Henry Talk on the Satisfaction Consequence, and then answer the questions below. Your submission should be attached; NOT typed in the submission box. ANSWERS SHOULD ALIGN VERY CLOSELY WITH INFORMATION IN VIDEO Plus students mustl find one additional article to write a brief summary
Link to Henry Talk Videos on Satisfaction's Consequences (https://hstalks.com/t/722/satisfactions-consequences/?business)
Link to Henry Talk Audio Version (https://hstalks.com/t/722/satisfactions-consequences/?business)
Explain the similarities and differences with our book definition of customer satisfaction and the video’s definition.