Kelly is a first-time buyer and is engaged sales agent Jackie through Jackie's broker, Bill to act as her buyer agent. In the process of finding a suitable home, Kelly became interested in one of broker Bill's listings that had been listed by Jackie. The buyer representation agreement between Kelly and Bill authorized Bill to act as an intermediary should the situation arise. During the negotiations, Kelly complained to Jackie that it appeared that all the advice and opinions were being offered to the seller rather than to her, the buyer. In fact, the only advice Jackie offered to Kelly was that she should pay the full list price for the property and meet all other demands made by the seller. After Kelly complained of the preferential treatment on the seller's behalf, Jackie told Kelly that if Kelly didn't like the way she was being represented that she, Jackie, would have Bill represent Kelly and Jackie would represent the seller. Subsequently, Bill informed Kelly by phone that he would represent her interests rather than the seller's interests. Bill also recommended that Kelly make at least a full-price offer, and then he never spoke with Kelly again. After several negotiations through Jackie, without Bill's advice or opinions, Kelly ended up paying slightly more than the full asking price. Later, Kelly complained again that all the representation throughout the negotiations seemed to favor the seller's interests rather than hers. In spite of Kelly's complaints, she ultimately closed on the transaction, still paying more than "market value."
After Kelly signed the buyer representation agreement, Kelly became interested in one of broker Bill's listings. The scenario does not indicate that Jackie ever presented Kelly with the Information About Brokerage Services (IABS) form. Is an IABS form required? What are the steps are necessary to create an intermediary relationship?