A number of terms relating to the cost of quality and quality management are listed below: Appraisal costs Quality circles Prevention costs Quality cost report Quality of conformance External failure costs Internal failure costs Quality costs Required: Select the term or terms that most appropriately complete the following statements. The terms can be used more than once. 1. A product that has a high rate of defects is said to have a low _____
2. All of the costs associated with preventing and dealing with defects once they occur are known as ____
3. In many companies, small groups of employees, known as____ meet on a regular basis to discuss ways to improve quality. 4. A company incurs____ and_____in an effort to keep defects from occurring. 5. A company incurs ____ and____because defects have occurred. 6 Of the four groups of costs associated with quality of conformance,____ are generally the most damaging to a company. 7. Inspection, testing, and other costs incurred to keep defective products from being shipped to customers are known as _____
8. _____are incurred in an effort to eliminate the production of defective products and the providing of substandard service. 9. The costs relating to defects, rejected products, and downtime caused by quality problems are known as ______
10. When a product that is defective in some way is delivered to a customer, ______are incurred. 11. Over time a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest emphasis on ______ and ______ 12. One way to ensure that management is aware of the costs associated with quality is to summarize such costs on a ______