You have just got a job as a CSR Team lead in a Dow 30 company, They have launched a new product line with great profit potential and they require flawless customer service. This is your job. Your company and product will be the same item you chose in the last assignment in IntBus. 1. Describe how your CSR Team would satisfy the basic needs of your customers for your specific product. Give examples in each case. (8 marks) 2. Create a customer service plan detailing how your team will meet and exceed the five dimensions of customer service for your specific product. (10 marks) 3. Identify 3 ways your team members could prepare to attract the "analytical" customer to your specific product (3 marks) 4. Identify 3 ways your team members could prepare to attract the "amiable" customer to your specific product (3 marks) 5. Identify 3 ways your team members could prepare to attract the "expressive" customer to your specific product (3 marks) 6. Identify 3 ways your team members could prepare to attract the "driver" customer to your specific product (3 marks) 7. There are also quite customers who need to be engaged to maximize customer service. Identify two types of quite customers that you may encounter in your industry and what would be your plan to engage each of the two types you identified. (4 marks) 8. Describe three potential turnoffs that could occur with your product and detail how you would resolve each of them during a moment of truth (6 marks) 9. If you were speaking with the customer face to face during the moment of truth; describe how you would reduce noise or barriers and help improve the comprehending aspect of active listening. Describe two examples of some active listening techniques (4 marks) 10. If you were speaking with the customer face to face during the moment of truth; describe how you would help improve the retaining aspect of active listening. Describe two examples of some active listening techniques (3 marks) 11. If you were speaking with the customer face to face during the moment of truth; describe how you would help improve the responding aspect of active listening. Describe two examples of some active listening techniques (3 marks) 12. After the moment of truth, what two feedback sources would you use in your industry and why? (4 marks)