Tshepiso has accepted a new job as a medical sales representative at PharmCo Inc. She wants to make a good impression, but during her first month on the job she misses a huge deadline. The non-verbal communication from the manager indicates that he is very upset about this. During a coffee break, a colleague asks Tshepiso how she is adapting at PharmCo. She explains what happened during her first month and the confronting meeting she had with her manager. The colleague insists on facilitating a meeting between Tshepiso and her manager to negotiate a win-win solution on how time management and deadlines will be handled in the future. 1.5 Elaborate on three (3) steps in the negotiation process that can be followed.