Your friend Nicola Brown has recently opened a retail business in Portmore, St. Catherine. She has three employees and they are showing signs of resistance when asked to carry out certain tasks. Ms. Brown asked Felecia Jackson one of the Customer service representatives to mop the floor in the absence of the Office Attendant. Ms. Jackson told Ms. Brown" I am not mopping the floor because that is not my role. Furthermore, I have been operating without a written job description.
Explain four benefits of a job description to Ms. Nicola Brown. (The source of your information should be cited.)