Select one of the service-focused businesses listed below. Give an example of how each of the 5 dimension of service quality (according to PZB as presented in the lecture video) is demonstrated. Note that not every dimension MUST be done well at the service. For example, at Wal-mart, in the general merchandise sections of the store, I am often not able to find an employee to assist me. This is a low level of responsiveness probably due to their effort to keep costs/prices low.
Make your explanations thorough and clear so that it demonstrates your level of understanding of the definition of each dimension and so that it helps your group members to understand better, too.
Choose one from: an express oil change place, the quick-service restaurant (dine-in) you go to, or the hair salon/stylist you use. (Answer outside of the current COVID situation as if we were living normally.) Please organize your response into paragraphs appropriately.