Arif a photography enthusiast, was looking for a new digital camera. He was going on a holiday to Melaka after 5 day (October 5), so he needed the camera to arrive by then. He went to "Easybuy" website, and he quickly found the camera he wanted to buy. He checked the delivery time and upon seeing "Free delivery by October 3 (Three days later)", added it to the cart, and without incident, confirmed the order and select COD as the payment option. Quick and easy - he was pleased and excited to receive the camera. He was also received an e-mail of the tracking no. from the courier partner when the item was shipped. After two days, he wanted to check the delivery status, so he went to the "Easybuy" website, but he was frustrated to find that could not track the package. He had to go to a third-party website to track it. The courier website was badly designed, and he was not able to figure out how to get the details. Then he called up customer support of "Easybuy", where he talked with the customer support executive and came to know that his order was delayed a bit due to logistics issues at the courier's side. He was unhappy about the whole process and asked to cancel the order as he needed the camera urgently. But the customer support executive told him that COD order can only be cancelled after delivery and not during while the item was in transit. Arif explained to him that no one would be there to receive the package when it arrived. He was frustrated with the whole situation and finally had to buy the camera offline at higher price. After the "Easybuy" package arrived, the courier partner tried to deliver the package for three days before they send it back to the seller. Everyday, a new delivery boy kept calling Arif about the house was locked and where should he deliver the package and whom should he deliver to? Arif was frustrated with the whole experience and decided that he will never buy from "Easybuy" again and instead use some other website.A. Illustrate a user journey map for Arif from the scenario A above