A company made its largest investment into a BIS information system meant to streamline the business processes and provide e-business capabilities. The system was developed within time and budget. However, the system did not achieve success as expected with complaints beginning in few months of operating it. It was continuing to require significant further investment and facing resistance in usage from the employees, who continued using old ways rather than using the system efficiently. The CFO raised a lot of problems with the system, including the resistance to its adoption as it does not address the requirements of the teams. The users of the system were not involved in the system design and some useful functionalities were deferred. Even usage of the system does not seem easy. The company is facing financial challenges now.
3.1 What went wrong with the investment in the case here, and what can be done to prevent these problems in the future? (5 marks)
3.2. What does the company need to do to realize the benefits that were projected for the system? (5 marks)
Please provide reference taken from as well.