Question 11 (1 point)
Some companies reduce the number of tasks that each worker must perform to:
Question 11 options:
a. increase worker motivation.
b. make it easier for workers to become productive and efficient.
c. make the work more meaningful.
d. minimize the size of the workforce.
Question 12 (1 point)
Organizational culture functions as a control system by:
Question 12 options:
a. formally specifying the kinds of behavior that are prohibited in the organization.
b. identifying policies and procedures that otherwise might not be known by members of the organization.
c. shaping the behavior of members of the organization.
d. changing rapidly to keep pace with changes in the organizational environment.
Question 13 (1 point)
Which of the following might be a reason to design a tall organization?
Question 13 options:
a. To minimize chain of command.
b. To facilitate rapid decision-making.
c. To limit management span of control.
d. To maintain flexibility to change strategic direction
Question 14 (1 point)
Because the business environment, market, and general economy are constantly changing, successful organizations, in order to maintain effectiveness and efficiency, must always be:
Question 14 options:
a. modifying the company's goals.
b. assessing whether it needs to improve existing policies and procedures or develop new ways to conduct business.
c. changing job descriptions and organizational structure.
d. developing new products and services for their existing customers.
Question 15 (1 point)
Val has been hired as Manager of an assembly plant where productivity has been declining and previous managers have had poor relationships with workers. Although most of the jobs in the plant do not require advanced training because they have been designed around straightforward and simple tasks, workers are highly compensated. The CEO is looking for immediate improvement. According to Fiedler's contingency theory, Val will be most effective if she is:
Question 15 options:
a. relationship-oriented.
b. task-oriented.
c. supportive.
d. participative.
Question 16 (1 point)
In effective teams, member behavior is controlled, in part, by the development and enforcement of group norms. Which of the following is an example of a group norm?
Question 16 options:
a. A compensation plan.
b. Group goals and objectives.
c. Expectations about member availability during non-working hours.
d. All of the above.
Question 17 (1 point)
According to behavior models of leadership, which of the following behaviors would not be considered "initiating structure"?
Question 17 options:
a. Establishing work schedules.
b. Posting policies and work rules.
c. Conducting employee surveys.
d. Performing daily performance reviews.
Question 18 (1 point)
When top managers are considering change in an organization in response to new or evolving market conditions, they must balance:
Question 18 options:
a. employee motivation against organizational performance.
b. the value of improving current operations to be more effective against the need to depart from current policies and procedures to meet the new challenge.
c. the benefits of a bottom-up implementation against the speed of a top-down implementation.
d. the value of implementing a differentiation strategy against the ease of implementing a low-cost strategy.
Question 19 (1 point)
As "fast food" restaurants, McDonald's, Subway, and Potbelly all need to take the customer's order, prepare and deliver the food, and take payment from the customer; however, each chain has designed the work differently, e.g., at McDonald's different workers perform different tasks, while at Subway, the same person that takes your order makes the sandwich and takes your payment. Which of the following may be a reason for this difference:
Question 19 options:
a. Employees are paid differently for these tasks.
b. These chains serve different types of customers.
c. Differences in their menus make one organization more efficient than the other.
d. All of the above.
Question 20 (1 point)
In complex organizational structures, communication and coordination among functions or divisions can be challenging. Which of the following mechanisms might be introduced to better integrate the functions and make the organizational structure function more efficiently?
Question 20 options:
a. Department liaisons to coordinate communications with other departments.
b. Command groups to clarify and strengthen chain of command.
c. Cross cultural teams to ensure that diverse employees are respected and understood.
d. Self-managed work teams to increase member motivation and to ensure that problems get resolved.