At a staff meeting, Jill Joyce, your department head, tells you that the CEO has asked each department to submit suggestions for improving company-wide productivity. Jill asks each staff member to write a memo outlining their suggestions. Each department head is to pass on no more than five suggestions and there are 16 employees in your department, so Jill will have to screen them. The CEO will decide herself whether she will implement any of the suggestions. Before writing your memo you think about your audience. What type of audience is Jill?
A. Primary audience
B. Secondary audience
C. Gatekeeper
D. Auxiliary
Pick the option that indicates the kinds of messages, if any, which must be adapted to the audience.
a. Oral messages
B. Written messages
C. Both oral and written messages
D. Neither oral nor written messages
Which of the following is NOT a purpose in a negative message?
a. To build a good image of the writer
B. To build a good image of the writer's organization
C. To reduce or eliminate future correspondence on the same subject
D. To make the reader accept personal responsibility for his or her faults