Messages sent through physical cues like body posture are known as: a) Upward messages b) Verbal messages c) External messages d) Non-verbal messages
The type of communication medium which has the lowest level of information richness is: a) a face-to-face conversation b) a telephone call c) a written financial report d) a letter sent via email Which of the following is a reason why multicultural communication is challenging: a) There is a general standard of personal space that prevents misunderstanding b) Cultures around the world tend to treat time in the same way c) Most US citizens do not speak any language other than English d) Most Europeans speak multiple languages The barrier to effective communication that involves assigning an overall worth to the message before receiving it, typically based on the receiver's opinion of the communicator, is called: a) Selective listening b) Value judgement c) In-group language d) Frame of reference
The method for improving communication effectiveness and accuracy that requires the sender to be 'receiver-oriented' and try to anticipate how the message is likely to be received is called: a) Effective timing b) Repetition c) Empathy d) Following up