Assume you've received an email from a regular customer saying he is very unhappy with the service he purchased and wants a refund.
When you check the date of purchase, you see the purchase was done long ago and a refund cannot be provided as per company policy. Later that day, your manager informs you that the customer has filed a complaint about your service. What do you do?
SELECT ONLY ONE
Advise your manager to classify the complaint as unjustified

Explain the situation to your manager and say that you were only working according to the policy

Ask to read the complaint and discuss with your manager whether there was anything you could have done differently

Tell your manager the customer only filed the complaint out of frustration