You have important, time-sensitive information to convey to one of your clients. You need them to respond to some questions, and you need a record of their responses. Evaluate the following possible courses of action and determine which is the best way to handle the situation and which is the worst way to handle the situation:
1. Writing a letter.
2. Sending a message.
3. Making a phone call.
4. Sending an email.
Which is the best way to handle the situation?
a. Option 1 (Writing a letter)
b. Option 2 (Sending a message)
c. Option 3 (Making a phone call)
d. Option 4 (Sending an email)
Which is the worst way to handle the situation?
a. Option 1 (Writing a letter)
b. Option 2 (Sending a message)
c. Option 3 (Making a phone call)
d. Option 4 (Sending an email)