Call taker, received a call from a child reporting a house fire other children are laughing in the background, and when more information as requested to hang up, which of the following action is the best practice
1. Escalate the call to emergency services immediately.
2. Advise the child to stay on the line for assistance.
3. Ask the child to provide detailed information about the fire.
4. Instruct the child to call back from a safe location if possible.