A call taker received a call from medical aid from a recognized, mentally ill person who is called in the past the collar is requesting medical attention again the third day in a row, and the last two calls were false alarms, which of the following action should be taken by the caller if any
1. Dispatch emergency medical services as requested.
2. Evaluate the caller's request and prioritize based on severity.
3. Contact mental health professionals for assistance.
4. Document the history and advise the caller on proper use of emergency services.