Internally generated customer service and quality metrics accurately reflect a customer perspective. Do you agree with this statement?
A. I agree: Customers are best served when my company serves them all in the same way.
B. I agree: Customers are happy when days of supply inventories are kept low and quality yields are low
C. I disagree: Customer service metrics should be jointly defined by the supplier and the customer
D. I disagree: The customer is more interested in a flexible metric arrangement