You are speaking with a customer who is due for an upgrade to their system, but the customer does not want to pay the higher cost that would come with the new version. What do you do?
a. Walk through the details of the changes with the customer, listen to and acknowledge their concerns.
b. Give a clear breakdown of what exactly is being paid for with the upgrade, specific features, changes, and the value.
c. Talk through the changes in terms of the new rates and price and provide the customer with an updated quote.