Activity 3 Say how you would handle the following conflicts in your tourism office: by interpersonal methods; by grievance procedure or by disciplinary action? 2. Two team members are arguing about the best way to solve a work problem. Eventually John flares up: You always think you know better!' and walks off. This is not the first time this has happened. 4. Zanele does not get on at all well with Sarita, with whom she shares a desk. The two of them just have nothing in common. The atmosphere between them is very tense and the one will never do anything to help the other. 5. The situation in (4) is getting so bad that Zanele is coming in to work late and leaving early. Her clients are becoming angry. Sarita reports her to the manager?
