Identify five ethical traits on which one can plot the performance of a civil servant. Justify their inclusion in the matrix.
a) Integrity, accountability, transparency, impartiality, and professionalism.
b) Creativity, assertiveness, decisiveness, resilience, and adaptability.
c) Loyalty, obedience, diligence, secrecy, and humility.
d) Empathy, sympathy, compassion, kindness, and patience.