SECTION A QUESTION 1 Various options are given as possible answers to the following questions Choose the answer and write only the letter (A-D) next to the question number (1.1.1-1.15) In the ANSWER BOOK 1.1.1 1.1.2 1.1.3 Communication between staff on the same level in an organisation 1.1.4 A Horizontal communication B Vertical communication C Diagonal communication D Downward communication The science that studies the relationship between workers, the furniture and equipment they use, and productivity. 1.1.5 A Public relations BErgonomics C Regulations D Human resources Process of arranging people and other resources in such a way that they carry out activities to achieve set goals. A Planning B Leading Corganising D Controlling Takes place at any stage of planning or organising of activities. A Planning B Organising C Co-ordinating D Controlling List of matters to be dealt with on a specific day. A To-do-list B Checklist C Year planner D Desk organisers (2X 5) 10​