Scenario: Albert is writing the instructions for a new line of espresso machines his company is manufacturing. These machines range from an apartment model that makes one cup of espresso at a time to a free-standing commercial model intended for independent coffee shops and cafes. The company is marketing a single-person apartment model, an in-home model, a small shop model, and a large shop model that can make multiple cups of espresso quickly. Albert looks over the various models and wonders who will be using which espresso machine and where. He decides to jot down a set of questions to help him think about his audience for each machine. He asks himself the following questions-Who are the readers for each type of machine? What do those readers know about the espresso machines?- to understand Question 20 options:
a) whether the readers will need illustrations or not.
b) how much technical information about the machines to supply and how technical the information should be.
c) if the readers will use the machines often or seldom.
d) whether he should include information about other products his company carries.