what constitutes a major customer case? What is done with that paperwork?
a. A major customer case constitutes a large and complex issue or complaint from a high-value customer.
b. A major customer case includes any service or product issue that could potentially impact a significant portion of the customer base.
c. A major customer case involves a legal dispute or significant financial impact for the company.
d. A major customer case is determined based on specific criteria set by the company, such as revenue impact or customer satisfaction level. The paperwork for major customer cases is typically escalated to higher-level management for review and resolution.