Imagine that you have a long line in your store and at the front is a customer who's demanding your employee to give them a refund. The customer's purchase was made over a year ago which is well past t
a) Inform the customer about the store's refund policy
b) Offer the customer store credit instead of a refund
c) Apologize to the customer and process the refund
d) Refuse the refund due to the time elapsed since the purchase