Musa works as a supervisor at a local supermarket. He receives messages from his subordinates and superiors on a daily basis. He often finds himself being overwhelmed with the amount of data he has to process to create reports, and he fails to distinguish between the relevant and irrelevant parts. In this scenario, Musa is experiencing ________.
a. information overload.
b. decision paralysis.
c. communication breakdown.
d. cognitive dissonance.