As the leader of the store, Mark has ultimate power and authority over the store's operations. Reflecting on the Star Model, Mark's source of power and authority to influence change is based on successful. Based on what you know about change management, however, you should advise him to focus on in order to be more Multiple Choice structure; people practices strategy, people practices people practices; strategy processes; structure?
1) structure
2) people practices
3) strategy
4) processes