Example:

A recent improvement in our workplace was the implementation of a new client tracking system to improve communication and efficiency in delivering support services as a support worker. I identified the need for this change through regular team meetings and conversations with colleagues, where I noticed that our current system was causing delays and misunderstandings in client care.

To promote this change, I researched and presented several potential solutions to management, highlighting the benefits of a new client tracking system. After receiving approval, I coordinated training sessions for the team to ensure a smooth transition to the new system. The implementation of the new system has since resulted in improved communication, reduced errors, and better coordination of support services for our clients.
a) Need for better communication with clients and their families:
- I identified this need by noticing that some clients and their families were feeling uninformed about their care plans and schedules.
- I promoted better communication by suggesting regular check-in calls or meetings with clients and their families to discuss their needs and preferences. I also implemented a new system where all important information and updates were shared with clients and their families in a timely manner.

b) Requirement for additional training on handling challenging behaviors:
- I highlighted this need after observing that some support workers were struggling to effectively manage challenging behaviors from clients.
- I promoted additional training by researching and presenting relevant training programs or workshops to management. I also helped to organize and facilitate the training sessions for all support workers.

c) Need for better coordination between support workers during shift changes:
- I identified this need by experiencing inefficiencies and miscommunications during shift changes.
- I promoted better coordination by suggesting the implementation of a handover process, where support workers would share important information and updates at the beginning and end of their shifts. I also worked with my colleagues to develop a standardized handover template and encouraged its use during shift changes.

d) Requirement for updated equipment and resources:
- I noticed that some equipment and resources were outdated or not meeting the needs of our clients.
- I promoted the need for updated equipment and resources by documenting specific examples of how outdated equipment was impacting our ability to effectively support clients. I also worked with management to research and recommend new equipment and resources that would better meet the needs of our clients.