Which of the following statements about the Balanced Scorecard concept is true?
a) It enables managers to ensure that there are a balanced set of financial measures.
b) It enables managers to monitor a diverse set of important measures that drive sustained, long-term company performance.
c) It diminishes a manager's ability to manage their department as KPI's will be too broadly based.
d) It creates confusion for employees as they won't know where to focus their efforts to achieve success.
e) It really doesn't work in business.