An OD Practitioner working in a hospital wants to understand what people are thinking when they are not following the proper procedure for ordering late trays for patients. What data gathering method would likely yield the best results? Interviews, Observation, Unobtrusive methods, A survey process.
a) Interviews with hospital staff, including nurses, doctors, and kitchen staff to understand their thought process and decision-making when not following proper procedures for ordering late trays for patients.
b) Observation of staff members during meal times to see their behavior and actions in relation to late tray orders.
c) Use of unobtrusive methods, such as tracking late tray orders and looking for patterns in non-compliance with procedures.
d) Implementing a survey process to gather feedback from hospital staff on their reasons for not following proper procedures for ordering late trays for patients.