Is active listening considered essential in communication, regardless of whether it is personal or public? Do the teams in your workplace, particularly those in top positions, lack this skill? Do they believe that information from other staff members does not matter due to their position?
a) Provide regular training and workshops on active listening for all staff members
b) Encourage open communication and feedback from all team members, regardless of rank
c) Set a positive example of active listening in leadership communication
d) Implement a system to track and evaluate the effectiveness of active listening within the workplace