A short section of a small PVC conduit containing sensitive fiber optic communication lines had floated above its concrete encasement and was buried unprotected just below the AC pavement in an aircraft parking apron. The contractor on a new job modifying and replacing the apron cuts into the unprotected section shutting down the communication loop. This irregularity was not indicated on the original construction as-builts nor discovered during electronic and on-site field tests to identify underground utilities. The contractor promptly notifies the CM and restores the line, but sends in a claim for compensation. Of the following, which of the following is the correct approach for resolving this claim?