Which one of the following is not a "value driver" (as shown in Figure 5.3) that, when properly used, can be a particularly effective pathway to creating value-adding differentiating attributes for customers?
A. Product selection and product features and performance
B. Production R&D and breakthrough production techniques
C. Automation and robotics technology that enhance labor productivity
D. Customer service and product quality and reliability
E. New product R&D and product innovation