You are providing videoconferencing psychotherapy sessions from a federally qualified health center through a grant to help increase access to care in rural areas. You have noted that a significant percentage of your caseload is missing video appointments due to failed internet connections. Of the following choices, what is the best course of action to take in this situation?
a. Determine an alternate telehealth format.
b. Tell your supervisor that telehealth is not going to be possible with this population.
c. Ask your clients to think of new ways to get to the clinic.
d. Keep calling back using videoconferencing throughout the scheduled session.