The level of unrecovered debt has been a cause for concern for MGM Studio of the Dance. A debt collection team was set up to discover the cause of the problem. They studied 30
account queries to find out why clients delayed paying their bills. The data are reported below.
a. Inaccurate detail Inaccurate detail Inaccurate detail
b. Other Inaccurate detail Unsure why charged
c. Unsatisfactory service Other Overcharge