"_____ describes the totality of features and characteristics of a good or service that bear on its ability to satisfy stated or implied needs."

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06-08-2018
Social Studies

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"_____ describes the totality of features and characteristics of a good or service that bear on its ability to satisfy stated or implied needs."

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sissammy sissammy · Answer 1 · 2018-08-07T03:04:30+02:00

sissammy sissammy

07-08-2018

Quality
The term "quality" has a relative meaning. This is expressed by the ISO definition: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In simpler words, one can say that a product has good quality when it "complies with the requirements specified by the client".

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