We've just received an email from Mike. Mike is booked on a tour this afternoon and wants a refund. Our policy, which Mike agreed to when he booked his ticket, prohibits refunds unless we have at least 48 hours' notice. How do I respond?

Shas it been less than 48 hours if so here is your response
Sir, we will be glad to give you a refund,
how to give. a refund insert here.

if it has been more than 48 hours this is the response
Sir, We can't give you a refund . It has been more than 48 hours .In the beginning you signed a paper prohibits refunds unless we have at least 48 hours' notice. Thank you

Answer Link

batolisis batolisis · Answer 2 · 2020-01-02T14:45:50+01:00

Answer:

Hello Mr Mike we sincerely apologize for the inconvenience this might cause you, but we cant give you a refund immediately due to our policy that states that you will have to give us up to 48 hours notice. but we will appreciate if we can put you on another tour at a more convenient time. thanks

Explanation:

Mike might be cancelling for personal reasons or his inability to attend the tour due to time factor. therefore to satisfy him as a customer you can offer to put him on the same kind of tour at a more convenient time for him