The given statement is considered to be as False Option(b) is correct.
Positive customer experience comes when buyers see their collaborations with a brand to be important, extraordinary, charming, or beneficial.
A striking customer experience is basic to the supported development of any business. A positive customer experience advances dedication, assists you with holding customers, and supports brand promotion. Today, customers have the power, not the merchants.
Customer experience alludes to the total excursion a customer takes with your image, from introductory attention to post-buy care. Customer administration alludes to a solitary occasion when a customer connects for help and backing during this excursion. Both are similarly as critical to the outcome of your business.
83% of organizations that accept it's critical to fulfill customers likewise experience developing income. Brands with unrivaled customer experience get 5.7 times more income than contenders that slack in customer experience. 73% of purchasers say a decent experience is key in impacting their image loyalties.
Therefore Option(b) is correct.
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