Answer:
Telephone screening is the process of determining the nature of an incoming call and deciding to whom the call should be routed.
There are five parts to any telephone call:
Effective telephone greeting. Salutation - “Good morning!” ...
Be prepared to listen. ...
Mind your manners
Prepare the caller to be placed on hold or to be transferred. ...
If you are taking a message for someone, be certain to obtain correct information. ...
End your phone conversation.
Explanation:
The following should be noted during theTelephone Procedures practice;
• When taking a call from a patient you should be sure to record the date, time, patient's name and reason for the call
• Out going Voice mail message - should be Kept short and to the point.
• Answering service - a business department that specializes in taking messages during hours when offices are closed .
• When using an automated attendant system, there should always be an option that allows the caller to talk to a live person
• Triage means to sort things out.
• A telephone log is important because it provides a permanent chronological record, for legal reasons, because it can be helpful if it becomes necessary to reach a patient on short notice.
