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A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

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Answer: Knowledge management

Explanation: Knowledge management refers to the process in which an organisation tries to make best use of the knowledge it has. In this process the organisation shares, creates and use the information from several resources for achieving its goals.

The objective of knowledge management is to make everyone in the organisation aware about the information.

Thus, from the above we can conclude that the right answer is knowledge management.

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