Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains about some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?

Question

07-10-2019
Social Studies

contestada

Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains about some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?

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Nerioj Nerioj · Answer 1 · 2019-10-12T19:09:07+02:00

Answer:

The most convenient time to provide feedback to an upset employee regarding an specific situation can be at the end of the day or the beginning of the next day prior the start of the day.

Explanation:

An upset employee can create serious problems to customers and coworkers, and as employers we don't have a proper way to determine the cause. If the nature of the job is critic he must be on his feet right away and show an opposite behavior, if it is a customer service job related he must take a break and wait for the superior feedback and further instructions to avoid that kind of situation.