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Melissa knows that when she goes to her dentist she must make an appointment, show up on time, bring proof of insurance, and have her teeth cleaned before any other dental services will be performed. With respect to her visit to the dentist, Melissa has learned a ____ which is a part of a() ________.

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jepessoa

Answer:

The answers are:

  • schema
  • service script

Explanation:

A schema is an outline applicable to a general conception.

A service script is a detailed guide for individuals to follow during a service encounter. In Melissa's case the whole routine she does before going to the dentist (show up on time, bring proof of insurance, etc.) is how she follows the service script that was given to her by her dentist.

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